IT Staffing Internally vs Outsourcing With an MSP

Mar 27, 2018

When it comes to IT staffing, businesses in the field of Arts & Entertainment - Visual Arts and Design face the continuous challenge of determining whether to hire internal IT staff or outsource their IT needs to a Managed Service Provider (MSP). TNECDA- Creative Design Agency understands the importance of making an informed decision in this regard. In this article, we delve into the pros and cons of both approaches to help you make a well-informed choice.

The Pros of Staffing Internally

One of the main benefits of staffing IT positions internally is the ease of communication and collaboration within the organization. Having an in-house team allows for greater control over IT projects and immediate response to any issues that may arise. An internal team also possesses an in-depth understanding of the organization's unique needs and can tailor solutions accordingly.

Moreover, internal IT staff members have the advantage of being readily available onsite. This facilitates quicker response times, minimizing downtime and ensuring business continuity. Additionally, internal staff can develop a strong knowledge base specific to the organization, creating a competitive advantage.

Another benefit of staffing internally is the opportunity for employees to grow and develop professionally within the organization. Providing internal career paths inspires loyalty, increases motivation, and fosters a sense of belonging within the team. This can lead to higher productivity, innovative problem-solving, and a better understanding of the organization's objectives.

The Cons of Staffing Internally

While there are clear advantages to internal staffing, it's important to consider the potential drawbacks as well. One major challenge is the high cost associated with recruiting, training, and retaining a skilled IT team. Businesses face the need to constantly invest in employee development, certifications, and other resources. This can strain the budget, especially for smaller organizations.

Another limitation is the limited expertise of an internal team. IT is a complex and ever-evolving field, requiring continuous learning and specialization. It may be challenging for a small in-house team to keep up with the latest technological advancements and emerging trends. Consequently, organizations may miss out on opportunities or struggle to find efficient solutions.

A further consideration is the potential risk of relying solely on internal staff. If a key team member leaves unexpectedly or falls ill, it could disrupt ongoing projects and impact the organization's IT capabilities. Businesses may find it difficult to replace specialized skill sets quickly, leading to delays and decreased productivity.

The Pros of Outsourcing with an MSP

On the other hand, outsourcing IT needs to a Managed Service Provider (MSP) offers its own set of advantages. One key benefit is cost savings. Working with an MSP eliminates the need for hiring and training IT staff, reducing labor and infrastructure costs. MSPs often operate on a subscription-based model, providing businesses with cost predictability and scalability.

Outsourcing also provides access to a wider pool of specialized talent and expertise. MSPs have teams dedicated to specific areas of IT, which ensures a broader range of skills and knowledge. This is especially beneficial for businesses in the Arts & Entertainment industry, as MSPs can offer insights and customized solutions tailored to the unique requirements of visual arts and design.

Moreover, partnering with an MSP allows organizations to focus on their core competencies without being burdened by IT operational tasks. This leads to increased efficiency and the ability to redirect resources toward business growth and innovation. MSPs also provide 24/7 support, ensuring immediate assistance in case of emergencies and minimizing potential downtime.

The Cons of Outsourcing with an MSP

While outsourcing IT can be advantageous, it's important to consider the potential drawbacks as well. One notable challenge is the reliance on an external service provider. This requires establishing a strong and trusting relationship to ensure effective communication and prompt response times. It's crucial to carefully select a reputable MSP that aligns with the organization's values and objectives.

Furthermore, organizations may have concerns about data security and privacy when outsourcing IT operations. It's essential to thoroughly assess the MSP's security measures, data handling processes, and compliance standards to ensure the confidentiality of sensitive information. Clear contractual agreements and regular auditing can help mitigate these risks.

Additionally, some organizations may face cultural or regulatory barriers when working with MSPs located in different geographic regions. Differences in time zones, language barriers, or legal frameworks may require extra effort to overcome. It's vital to consider these factors and evaluate the suitability of an MSP based on the organization's specific needs.


In conclusion, the decision to staff IT positions internally or outsource to an MSP is a crucial one for businesses in the Arts & Entertainment - Visual Arts and Design industry. TNECDA- Creative Design Agency acknowledges the importance of this choice and aims to provide comprehensive insights.

Staffing internally offers advantages such as greater control, in-depth knowledge of the organization, and opportunities for professional growth. However, it also presents challenges, including higher costs, limited expertise, and internal reliance.

Outsourcing with an MSP provides benefits such as cost savings, access to specialized talent, and the ability to focus on core competencies. Nevertheless, it comes with potential drawbacks such as reliance on an external provider and data security concerns.

Ultimately, the optimal approach depends on the unique circumstances and objectives of each organization. TNECDA- Creative Design Agency recommends evaluating the pros and cons discussed here and determining the best fit for your business's IT staffing needs.

Vince Lamantia
Interesting insights on IT staffing.
Nov 11, 2023